Website Help

HOW DO I CHANGE OR ADD A CREDIT CARD TO MY CHILD’S REGISTRATION?

1. Log on
2. Click on the Dashboard (link in upper left hand corner)
3. Click on the FAMILY tab on the left hand side of the page
4. Click on View Details next to your child’s name
5. Page down on the Player Info page until you get to “Registration History”
6. Click on View Details next to the Program to which your child has remaining payments.
7. Click on the EDIT button next to the card # of the next installment and add another card.
8. Once you have changed/added a new credit/debit card, please notify the Registrar/Treasurer so an adjustment to the payment due date and/or amount can be made.

I AM THE REGISTERING PARENT-HOW DO I ADD SPOUSES, STEP-PARENTS, GRANDPARENTS TO MY CHILD(REN)’S REGISTRATION SO THEIR FAMILY CALENDAR HAS THEIR SCHEDULE?

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner)
3. Select FAMILY on the left hand side 
4. Select "View Details" next to your player's name 
5. Add the top of this display is a Link "+ ADD ACCOUNT". Click on this link.
6. Add the parent's email address and select ADD ACCOUNT
7. If the parent already has an account, they will be added immediately.
8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.
9. Parents associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

HOW DO I SEE THE PAYMENT PLAN INFORMATION?

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner) 
3. Select FAMILY on the left hand side 
4. Select "View Details" next to your player's name 
5. Scroll down, then under Registration History, select "View Details" 
6. The payments & dates are listed. Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

HOW DO I CHANGE MY EMAIL ADDRESS OR PASSWORD?

1. Log on to the website using your email address and password.
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save.  

HOW DO I ENSURE I RECEIVE EMAILS?

1. Make sure your profile settings are set to receive emails from your organization.
2. If your organization has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have notifications@midmotigers.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.